Privacy Policy

1. Information We Collect

Information You Provide

We collect information you provide directly to us, including:

• Contact Information: Name, email address, phone number, and company name
• Project Information: Project requirements, preferences, and specifications
• Payment Information: Billing address and payment method details (processed securely through Stripe)
• Communication Data: Messages, feedback, and support requests
• Logo Questionnaire Data: Business information, style preferences, and design requirements

Information We Collect Automatically

When you visit our website, we automatically collect certain information:

• Usage Data: Pages visited, time spent, and interaction patterns
• Device Information: Browser type, operating system, and device identifiers
• Log Information: IP address, access times, and referring URLs
• Cookies: See our Cookies section for detailed information

2. How We Use Your Information

We use the information we collect to:

• Provide Services: Deliver website design, logo creation, and hosting services
• Process Payments: Handle billing and payment processing
• Communicate: Send project updates, support responses, and service notifications
• Improve Services: Analyze usage patterns to enhance our offerings
• Legal Compliance: Meet legal obligations and protect our rights
• Marketing: Send newsletters and promotional content (with your consent)

Legal Basis for Processing

We process your personal information based on:

• Contract Performance: To fulfill our service agreements
• Legitimate Interests: To improve our services and prevent fraud
• Consent: For marketing communications and optional features
• Legal Obligations: To comply with applicable laws

3. Information Sharing

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

Service Providers

• Payment Processing: Stripe for secure payment processing
• Email Services: Email delivery services for communications
• Analytics: Google Analytics for website usage analysis
• Hosting: Cloud hosting providers for data storage

Legal Requirements

We may disclose your information if required to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Respond to government requests

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Technical Safeguards

• Encryption: All data transmission uses SSL/TLS encryption
• Secure Storage: Data is stored on secure, regularly updated servers
• Access Controls: Limited access to personal data on a need-to-know basis
• Regular Backups: Automated backups to prevent data loss

Administrative Safeguards

• Employee training on data protection practices
• Regular security audits and assessments
• Incident response procedures
• Vendor security requirements and monitoring

Payment Security

All payment processing is handled by Stripe, a PCI DSS compliant payment processor. We do not store credit card information on our servers.

5. Cookies and Tracking

What Are Cookies

Cookies are small data files stored on your device when you visit our website. They help us provide a better user experience and analyze website performance.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Third-Party Tracking

We use Google Analytics to analyze website usage. You can opt out using the Google Analytics Opt-out Browser Add-on.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

• Access: Request a copy of your personal information
• Portability: Receive your data in a structured, machine-readable format

Correction and Deletion

• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Limit how we process your information

Communication Preferences

• Opt-out: Unsubscribe from marketing communications
• Object: Object to certain types of processing

Exercising Your Rights

To exercise any of these rights, please contact us at digitoolznow@gmail.com. We will respond within 30 days.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Account Information: Retained while your account is active
• Project Data: Retained for 7 years for business records
• Payment Information: Retained as required by financial regulations
• Marketing Data: Retained until you opt out
• Website Analytics: Aggregated data retained indefinitely

After the retention period, we securely delete or anonymize your information.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will promptly delete such information from our records.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Notification of Changes

• We will post the updated policy on our website
• We will update the "Last updated" date
• For material changes, we will notify you by email
• Continued use of our services after changes constitutes acceptance

Previous Versions

Previous versions of this policy are available upon request.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Data Protection Officer

For EU residents, you can contact our Data Protection Officer at digitoolznow@gmail.com.

Supervisory Authority

EU residents have the right to lodge a complaint with their local data protection authority.